So many small businesses I talk to want to treat their website like a brochure – a stylistic, non-changing piece of marketing copy. This is totally, utterly, and completely the wrong mindset.
A website is not a brochure. A website is a living, evolving experience for your target audience (“visitors” or “guests”). There should be a constant flow of new information, stories, and content that keeps your visitors coming back daily. Further, your content should engage your visitors, prompting them to comment on your posts as well as refer to your site in other channels like social media websites.
How do I know if I’m trying to treat my website like a brochure?
If, while designing the website, you want things to be more static, you’re treating your website like a brochure.
If you want images to never change (rather than pulled dynamically from the content that you are creating), or if you want have content that will probably never change, you’re probably trying to treat your website like a brochure.
If it is difficult to change and update the content on your website, or if it takes any amount of technical proficiency, you’re probably treating your website like a brochure.
How do I Avoid This?
When designing your new website, think about the business processes that will drive the content of your website. Will you have someone assigned to post news articles? How will you get new pictures? When will data points be updated? Who will update them?
Further, make sure you have a dead-simple way to update the content on your website. Often this means using a back-end CMS like WordPress or Drupal. Using a CMS like this allows anyone you decide to update the content and posts on your website – with no technical proficiency required.
Please, don’t treat your website like a brochure!